Refunds
If
you
are not completely satisfied with your purchase, you may return it within 30 days
of the ship date with no restocking fee. Merchandise must be received in new or otherwise original
condition with all original packaging. Please call The Backgammon Store at
1-888-810-2437 to request a return authorization (RA) number. The Backgammon Store will not accept returns that have not been authorized and assigned a RA
number. To return a
product follow these steps:
1. Call our toll
free number to inform us that you would like to exchange or return a purchase
and to receive a return authorization number.
2. Place the
product back in the original (or similar) box and packaging.
3.
Mark the RA number on the box.
4.
Return
to:
The
Backgammon Store
20811 NW Cornell Road,
Suite 200
Hillsboro, OR 97124
The
Backgammon Store recommends UPS for return shipping. Please read the Shipping
Reimbursement policy.
Shipping Reimbursement
The Backgammon Store DOES NOT reimburse
shipping on returns except when the wrong item is shipped. The
Backgammon Store will ONLY reimburse the original shipping amount based on
UPS Ground shipping rates. The Backgammon Store will not reimburse
actual shipping paid for by the customer using some other shipping
company or third party shipper such as Mail Boxes Etc.. The Backgammon Store will use its discretion when reimbursing for quality or defect
reasons.
Exchanges
You may return any item
for an exchange within 30 days. Exchanges
shipped in advance of receiving returned items will be charged to your credit
card. Upon receiving your
returned item we will refund to your account the full price of the returned
item. The Backgammon Store does not provide free shipping on exchanges.
International Returns
The Backgammon Store does accept
international orders. Please keep in mind that international shipping
can be very expensive and customers are responsible for return shipping
of a product for exchange or refund and including return of items deemed
defective by the customer such as electronic chess games. Return shipping costs will be
reimbursed if determined an error was made by The Backgammon Store.
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