Returns Policy

Refunds

If you are not completely satisfied with your purchase, you may return it within 30 days of the ship date with no restocking fee. Merchandise must be received in new or otherwise original condition with all original packaging. Please call The Backgammon Store at 1-888-810-2437 to request a return authorization (RA) number. The Backgammon Store will not accept returns that have not been authorized and assigned a RA number. To return a product follow these steps:

1. Call our toll free number to inform us that you would like to exchange or return a purchase and to receive a return authorization number.

2. Place the product back in the original (or similar) box and packaging.

3. Mark the RA number on the box.

4. Return to:

The Backgammon Store

20811 NW Cornell Road, Suite 200

Hillsboro, OR 97124

The Backgammon Store recommends UPS for return shipping. Please read the Shipping Reimbursement policy.

Shipping Reimbursement

The Backgammon Store DOES NOT reimburse shipping on returns except when the wrong item is shipped. The Backgammon Store will ONLY reimburse the original shipping amount based on UPS Ground shipping rates. The Backgammon Store will not reimburse actual shipping paid for by the customer using some other shipping company or third party shipper such as Mail Boxes Etc.. The Backgammon Store will use its discretion when reimbursing for quality or defect reasons.

Exchanges

You may return any item for an exchange within 30 days. Exchanges shipped in advance of receiving returned items will be charged to your credit card. Upon receiving your returned item we will refund to your account the full price of the returned item. The Backgammon Store does not provide free shipping on exchanges.

International Returns

The Backgammon Store does accept international orders. Please keep in mind that international shipping can be very expensive and customers are responsible for return shipping of a product for exchange or refund and including return of items deemed defective by the customer such as electronic chess games. Return shipping costs will be reimbursed if determined an error was made by The Backgammon Store.